IT Systems Specialist Lead

Piper Companies is seeking an IT Systems Specialist Lead to provide senior‑level technical leadership, solution governance, and operational support across manufacturing, plant‑floor, and warehouse technology environments. The IT Systems Specialist Lead will serve as the primary technical escalation point and cross‑functional partner across operations, engineering, maintenance, and IT teams. This opportunity combines advanced troubleshooting, systems design, and oversight of IT/OT technologies in a fully onsite capacity based in Greensboro, NC. This is also a contract opportunity.

Responsibilities for the IT Systems Specialist Lead include:

·      Leading technical governance, system design standards, and architectural alignment across OT, IT, and cloud environments.

·      Managing and supporting complex system integrations including SCADA/PLC connections, MES/MOM to SAP integrations, and multi‑platform communication.

·      Defining configuration baselines, integration patterns, technical guidelines, and reviewing deliverables from internal teams and external vendors.

·      Serving as the final technical escalation point for high‑severity incidents, plant‑critical system interruptions, and cross‑platform troubleshooting.

·      Driving root cause analysis, implementing permanent corrective actions, and leading continuous improvement initiatives.

·      Overseeing IT service delivery using ITIL‑aligned processes for incident, problem, and change management.

·      Mentoring analysts, contractors, and support resources on troubleshooting techniques and best‑practice technical approaches.

Qualifications for the IT Systems Specialist Lead include:

·      Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field.

·      10+ years of IT experience with strong exposure to manufacturing environments, industrial automation, or operational technology.

·      Hands‑on experience with SCADA/PLC integrations, SQL Server, Windows Server, and both legacy and modern application stacks.

·      Proven experience in solution design, systems governance, and service delivery for complex, integrated platforms.

·      Experience with SAP (PP/PM), MES/MOM, warehouse execution systems, or automation technologies preferred.

·      ITIL Foundation certification preferred.

·      Strong troubleshooting capabilities across applications, integrations, network components, and infrastructure layers.

Compensation for the IT Systems Specialist Lead includes:

·      Salary range: $130,000 - $155,000

·      Comprehensive benefits package including Medical, Dental, Vision, 401k, PTO, holidays, and sick leave as required by law.

Keywords: IT Systems specialist lead, IT/OT Convergence, manufacturing technology, operational technology, plant floor systems, warehouse technology, solution governance, system architecture, design standards, integration architecture, technical escalation, root cause analysis, RCA, continuous improvement, technical oversight, ITIL, incident management, problem management, service delivery, lifecycle management, SCAA, PLC integrations, MES, MOM, SAP PP, SAP PM, industrial automation, RFID systems, AGV systems, legacy application modernization, .NET framework, classic ASP, VB6, VBScript, MSMQ, C#, angular, IIS admin,

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This job is open for applications on 3/7/2026 and will remain open for at least 30 days from the posting date.