End User Support Technician

Piper Companies is seeking an End User Support Technician to join a leading healthcare organization located in Plainsboro, NJ This is an onsite, contract opportunity supporting a hospital environment. The End User Support Technician will provide hands‑on Level 2 desktop support, assisting end users with device troubleshooting, installations, maintenance, and break/fix issues while ensuring a high level of customer service.

Responsibilities of the End User Support Technician:

• Provide onsite Level 2 technical support for end users across the hospital, including installations, repairs, maintenance, and upgrades of hardware and equipment.
• Troubleshoot and resolve issues related to Windows 10/11, Lenovo desktops and laptops, printers, peripherals, and clinical workstation devices.
• Assist users with system operations, equipment functionality, and best practices for device use.
• Serve as a liaison between technical teams and end users to ensure efficient communication and issue resolution.
• Perform testing on new or repaired systems to confirm proper functionality.
• Update tickets, documentation, and system assignments following established IT procedures.
• Conduct inventory activities and maintain accurate asset tracking as needed.
• Identify, document, and escalate system issues in accordance with hospital policies and service‑level expectations.
• Participate in an on‑call rotation as assigned.
• Collaborate with peers to support process improvements, policy development, and standardization across the organization.
• Perform additional duties as assigned to support the department and hospital IT operations.

Qualifications / Requirements for the the End User Support Technician:

• 1+ years of experience in desktop support, end user support, field support, or related IT support roles.
• Hands‑on experience with Windows 10/11, Lenovo hardware, and troubleshooting end‑user devices.
• Strong customer service and communication skills, especially in high‑visibility or clinical environments.
• Ability to work independently, take initiative, and manage competing priorities.
• Familiarity with ticketing systems and documentation of technical work.

Compensation for the for the Field Support Technician:

• Contract with possibility of extension
• Pay Rate: $25–30/hr.
• Onsite in Plainsboro, NJ
• Comprehensive Benefits: Medical, Dental, Vision, 401(k), Paid Time Off

This job opens for applications on 3/13/2026 and will remain open for at least 30 days from the posting date.

Keywords:

Windows 10, Windows 11, Lenovo hardware, desktop support, end user support, field support, IT support, help desk, Level 2 support, break/fix, hardware troubleshooting, software troubleshooting, imaging, re-imaging, device provisioning, PC setup, workstation setup, peripheral devices, printers, ticketing systems, ServiceNow, Remedy, Jira Service Desk, incident management, hardware repair, application support, onsite support, hospital IT, clinical support, healthcare IT, EHR support, EMR support, HIPAA, regulated environment, customer service, communication skills, self-starter, initiative, problem solving, time management, organization skills, follow-through, multitasking, interpersonal skills, Active Directory, password resets, SCCM, Intune, MDM, remote support tools, Bomgar, TeamViewer, LogMeIn, asset management, inventory management, security awareness, device encryption, access control, change management, configuration management, documentation, root cause analysis, escalation procedures, on-call rotation, troubleshooting workflows, workstation on wheels, WOW carts, thin clients, bedside devices, clinical workstations

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