Customer Service Representative

Piper Companies is seeking a Customer Service Representative to support a leading organization in the triangle area. The Customer Service Representative will be responsible for answering inbound calls, assisting customers with inquiries, and supporting daily operational tasks to ensure smooth service delivery. The Customer Service Representative will have hybrid flexibility with 3 days a week onsite and the rest remote.

Responsibilities of the Customer Service Representative:

• Answer inbound customer calls and provide timely, accurate responses to inquiries.

• Assist customers with questions regarding products, services, orders, or account information.

• Document customer interactions and maintain accurate records within internal systems.

• Support operational activities such as order processing, data entry, and general administrative tasks.

• Troubleshoot issues and escalate concerns to appropriate internal teams as needed.

Qualifications of the Customer Service Representative:

• Strong verbal communication skills and a professional phone presence.

• Ability to multitask and manage high-volume inquiries in a fast-paced setting.

• Strong organizational skills and attention to detail for accurate documentation.

• Proficiency with basic computer systems, CRM tools, or order management platforms.

Compensation for the Customer Service Representative includes:

• Salary range: $40,000 – $50,000 depending on experience

• Comprehensive benefits package including medical, dental, vision, 401(k), and PTO

• Working hours are 9:00am - 6:00pm

This job opens for applications on 03/19/2026. Applications for this job will be accepted for at least 30 days from the posting date.

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