Operations Associate

Piper Companies is seeking an Operations Associate to support an organization in the financial services and insurance industry for a permanent hybrid role based in Durham, NC. The Operations Associate will assist and support the Operations team with client relations and queries, as well as be a resource of support for teammates and leadership.

Responsibilities of the Operations Associate role include:

·      Managing all communications in a respectable and professional manner with clients when it comes to service and needs.

·      Processing contract withdrawals, surrenders, ownership & beneficiary changes

·      Responding in a quick and efficient manner when a client issue arises

·      Maintain and improve client relations

·      Supporting teammates and leadership to foster a collaborative environment

·      Maintain knowledge of all products, explain to clients benefits of the products

Qualifications for the Operations Associate role include:

·      Bachelor’s degree from an accredited University in Communications, Psychology, History or relevant major.

·      Proficiency with Microsoft Suite.

·      Clear and concise written and verbal communication skills.

·      Ability to thrive in a team collaborative environment with a positive attitude.

Compensation for the Operations Associate role includes:

·      Salary: $41,600 - $45,000 per year USD

·      Comprehensive Benefits: Medical, Dental, Vision, sick leave if required by law, and 401K

This job opens for applications on 3/25/26. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: Operations Associate, Operations, Customer Service, Customer, Service Clients, Communication, Assistance, Responsive, Teamwork, Collaboration, Support

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