Voice Systems Engineer

Piper Companies is seeking a Voice Systems Engineer for a contract opportunity supporting a leading organization in Illinois. This position is on-site, with trips to different sites as needed and involves hands-on work with Nortel and Avaya systems to ensure reliable voice network operations--candidates not local can discuss travel options.

Responsibilities of the Voice Systems Engineer:

• Maintain and support Nortel CS1000 systems, including code-level programming and troubleshooting.
• Configure and manage Terminal Number Blocks (TNBs) within Nortel environments.
• Administer and troubleshoot Directory Service Configuration (DSC) in Nortel systems.
• Design and manage routing within Avaya Session Manager.
• Collaborate with cross-functional teams to ensure seamless voice network operations.
• Document configurations, changes, and procedures for internal knowledge sharing.
• Provide technical guidance and support for upgrades, migrations, and integrations.

Qualifications of the Voice Systems Engineer:

• Hands-on experience designing and managing routing within Avaya Session Manager.
• In-depth expertise in Nortel CS1000 system programming, configuration, and administration.
• Strong working knowledge of Terminal Number Blocks (TNBs) and Directory Service Configuration (DSC) in Nortel environments.
• Solid grasp of voice network architecture, including protocols such as SIP, H.323, and VoIP fundamentals.
• Proven ability to troubleshoot complex voice network issues and communicate solutions effectively across teams.

This job opens for applications on 03/16/2025. Applications will be accepted for at least 30 days from the posting date.

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