Customer Service rep (Med Device)

Piper Companies is seeking a Customer Service Representative to support a growing organization within the medical device industry. This Customer Service Representative role is ideal for a professional with strong customer service skills and the ability to communicate confidently with healthcare-related clients while navigating industry-specific terminology.

Responsibilities of the Customer Service Representative ( med Devices):

• Serve as the primary point of contact for customers via phone, email, and internal systems.

• Respond to inquiries regarding orders, product information, shipping status, and returns.

• Accurately document customer interactions and maintain records within CRM or order management systems.

• Collaborate with internal teams including sales, operations, and logistics to resolve customer issues efficiently.

• Ensure a high level of customer satisfaction by providing timely, professional, and solutions-oriented support.

• Adhere to company policies, quality standards, and compliance requirements common within regulated industries.

Qualifications of the Customer Service Representative (med devices):

• Strong customer service or client support experience in a professional environment.

• Excellent verbal and written communication skills.

• Ability to learn and use industry-specific terminology and internal systems quickly.

• Medical device, healthcare, or medical industry background is a required

• Strong attention to detail, organizational skills, and problem-solving abilities.

• Proficiency with Microsoft Office and CRM or ERP systems preferred.

Compensation for the Customer Service Representative (Med Devices) includes:

• Salary range: $70,000 -$80,000

• Comprehensive benefits package including medical, dental, vision, 401(k), and PTO

• Onsite opportunity in Raleigh, North Carolina

This job opens for applications on 03/27/2026. Applications for this job will be accepted for at least 30 days from the posting date.

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