Order Management Representative

Piper Companies is seeking an Order Management Representative to join a growing organization within the medical device industry. The Order Management Representative will serve as the first point of contact for existing customers, providing high-quality customer service and order support in a fast-paced, onsite environment in the North Raleigh area. This role is ideal for a customer-focused professional who is tech-savvy, detail-oriented, and eager to learn internal systems quickly.

Responsibilities of the Order Management Representative:

• Serve as the first point of contact for existing customers via inbound phone calls

• Answer incoming customer calls and respond to order-related inquiries

• Support customers with order questions, issues, and discrepancies

• Provide general product and order information (no cold outreach required)

• Accurately enter, update, and manage customer orders within internal systems

• Collaborate with internal teams to resolve order issues efficiently

• Maintain a high level of professionalism and customer satisfaction

Qualifications of the Order Management Representative:

• 1+ year of customer service or order management experience

• Experience supporting existing customers in a call-based environment

• Medical device or medical equipment customer service experience (preferred)

• Strong technical aptitude with the ability to learn new systems quickly

• Excellent communication and problem-solving skills

• High attention to detail and strong organizational skills

• Ability to work onsite five days per week in North Raleigh

Compensation for the Order Management Representative includes:

• Hourly rate: $20 – $23 per hour, depending on experience

• Full-time, onsite schedule (5 days per week)

• Opportunity to gain experience within the medical device industry

This job opens for applications on 03/27/2026. Applications for this job will be accepted for at least 30 days from the posting date.

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