Customer Service Representative

Piper Companies is seeking a Customer Service Representative to join an established organization within the medical products industry for a 6‑month onsite contract opportunity based in Raleigh, NC. This Customer Service Representative will support day‑to‑day customer and order management operations, serving as a key point of contact for existing clients while working closely with a small, collaborative on‑site team.

Responsibilities of the Customer Service Representative include:

· Act as the primary contact for inbound customer phone inquiries related to orders and products.

· Assist existing customers with order status updates, changes, discrepancies, and issue resolution.

· Enter, review, and manage customer orders accurately within internal order management systems.

· Collaborate closely with operations and customer service teammates to ensure timely and accurate fulfillment.

· Maintain detailed documentation and provide clear communication to support high service standards.

Qualifications for the Customer Service Representative include:

· Previous experience in a customer service or order management role, ideally within medical devices or equipment.

· Strong phone presence with the ability to communicate clearly and professionally with customers.

· Comfort working in a fast‑paced, hands‑on, on‑site environment with frequent collaboration.

· High level of technical aptitude and ability to learn new systems quickly (SalesPad experience a plus).

· Detail‑oriented mindset with strong organizational and problem‑solving skills.

Compensation for the Customer Service Representative:

Salary Range: $40,000-$45,000/year (USD)

Benefits: Eligibility may include medical, dental, vision, and other benefits as required by law

This job opens for applications on 3/30/26. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: customer service, order management, medical devices, medical equipment, inbound calls, operations support, customer inquiries, order processing, SalesPad, CRM systems, fast‑paced environment, on‑site role, contract position, customer relations, problem resolution, teamwork, communication skills, operations coordination.

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