IT Support Specialist - Tier 2

Piper Companies is seeking an IT Support Specialist II to join an industry leading construction firm located in Fairfax, VA. The IT Service Desk Specialist I will provide Tier I technical support to end users, delivering both remote and desk-side assistance for issues related to enterprise applications, systems, and hardware.

Responsibilities for the IT Support Specialist II include:

• Provide Tier I technical support for software applications, Windows-based workstations, mobile devices, and printers
• Troubleshoot and resolve hardware, software, and system issues both remotely and in person
• Manage and fulfill Help Desk requests, ensuring service level targets are consistently met
• Analyze user issues and provide effective solutions for a wide range of technical problems
• Maintain knowledge of operating systems, applications, and hardware components
• Communicate clearly with end users to resolve issues while delivering a strong customer experience
• Track, document, and trend technical issues to identify process improvement opportunities

Qualifications for the IT Support Specialist II include:

• 2+ years of relevant IT support or Help Desk experience
• High School Diploma or equivalent required
• Experience supporting Microsoft Windows, iOS, and Android environments
• Familiarity with Microsoft Entra ID and Intune preferred
• Experience with ServiceNow or Ivanti Neurons ITSM platforms preferred
• Exposure to Bentley and AutoDesk products is a plus

Compensation for the IT Support Specialist II includes:

Salary Range: $70,000 – $80,000 depending on experience

Comprehensive Benefits: Medical, Dental, Vision, 401(k), PTO, and sick leave as required by law

This job opens for applications on 3/25/2026. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords:

#LI-CR2 #LI-ONSITE

IT Support, Help Desk, Service Desk, Desktop Support, Tier I Support, Tier 1 Help Desk, Technical Support Specialist, End User Support, IT Operations, IT Support Analyst, Service Desk Analyst, Desktop Technician, Field Support Technician, Customer Support, Technical Troubleshooting, Incident Management, Ticketing Systems, ITSM

Microsoft Windows, Windows 10, Windows 11, Active Directory, Microsoft Entra ID, Azure AD, Intune, Microsoft Endpoint Manager, Office 365, Microsoft 365, Exchange Online, Outlook Support, Teams Support

iOS Support, Android Support, Mobile Device Management, MDM, Device Enrollment, Application Deployment, Patch Management, Software Installation, Hardware Troubleshooting, Printer Support, Peripheral Support

ServiceNow, Ivanti Neurons, ITSM Platforms, Ticket Management, SLA Management, Knowledge Base, Remote Support Tools