Operations Manager

Piper Companies is seeking an Operations Manager to lead and support a team of Operations Associates within a fast-paced, service-driven industry. The Operations Manager role is ideal for a hands-on leader with strong people management skills, process optimization experience, and the ability to drive operational efficiency in a hybrid work environment.

Responsibilities of the Operations Manager:

• Lead, coach, and develop a team of Operations Associates to ensure high performance and engagement.

• Oversee day-to-day operational workflows, ensuring accuracy, efficiency, and adherence to service-level agreements.

• Identify process improvement opportunities and implement scalable operational best practices.

• Monitor key performance indicators (KPIs) and prepare reporting to support data-driven decision-making.

• Collaborate with cross-functional teams including leadership, finance, and client-facing partners to support business objectives.

• Ensure compliance with internal policies, procedures, and industry regulations.

Qualifications of the Operations Manager:

• 5+ years of experience in operations, with at least 3 years in a people management or team lead role.

• Proven ability to manage, motivate, and develop operational teams.

• Strong analytical and problem-solving skills with a focus on continuous improvement.

• Experience working in a hybrid environment and managing both in-office and remote team members.

• Excellent communication, organizational, and time-management skills.

Compensation for the Operations Manager includes:

• Salary range: $90,000 – $120,000 depending on experience

• Comprehensive benefits package including medical, dental, vision, 401(k), and paid time off

This job opens for applications on 04/24/2026. Applications for this job will be accepted for at least 30 days from the posting date.

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