Operations Associate

Piper Companies is seeking an Operations Associate who brings strong customer service experience and exceptional organizational skills. This position follows a hybrid schedule, requiring onsite presence in Durham, NC three days per week (Tuesday, Wednesday, and Thursday).

Responsibilities for the Operations Associate include:

• Provide high‑quality customer service to clients and internal teams.
• Process and administer insurance policies and annuity contracts in an accurate and timely manner.
• Review documentation to ensure accuracy, completeness, and compliance requirements are met.
• Assist with policy renewals, endorsements, cancellations, and other policy‑related activities.
• Maintain, organize, and update client records within internal systems and databases.
• Prepare reports and analyze data to support operational efficiency and decision‑making.

Qualifications for the Operations Associate include:

• Bachelor’s degree
• Strong organizational skills with the ability to effectively manage time and priorities
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Demonstrated analytical and problem‑solving abilities
• Excellent written and verbal communication skills with a customer‑focused mindset

Compensation for the Operations Associate includes:

• Hourly rate: $23/hr
• Comprehensive benefits package, including Medical, Dental, Vision, 401(k) with company match, PTO, legally required sick leave, and paid holidays

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