Senior VP of Client Delivery

Piper Companies is seeking a Senior Vice President of Client Delivery to lead and scale post-sales execution for a global B2B SaaS organization. The Senior Vice President of Client Delivery role is ideal for a customer-obsessed executive who excels at bridging the gap between sales and long-term customer success, driving renewals, and leading high-performing, globally distributed teams.

Responsibilities of the Senior Vice President of Client Delivery:

• Own the end-to-end post-sales customer lifecycle, including onboarding, adoption, customer success, renewals, and long-term retention across a global customer base.

• Serve as the executive bridge between Sales and post-sales teams, ensuring seamless handoff and alignment from deal close through long-term value realization.

• Lead and mentor senior leaders and managers within Customer Success, Account Management, and Client Delivery functions.

• Drive renewal strategy and execution, forecasting outcomes and mitigating churn risk across enterprise and mid-market customers.

• Partner with Product, Sales, and Marketing leadership to incorporate customer feedback into roadmap and go-to-market strategies.

• Establish scalable processes, metrics, and KPIs to measure customer health, engagement, and lifetime value.

• Act as an executive sponsor for key strategic accounts, engaging directly with customers as needed.

• Support global operations in a remote-first environment with occasional travel for customer and internal leadership engagements.

Qualifications of the Senior Vice President of Client Delivery:

• 15+ years of experience in post-sales, customer-facing roles within B2B SaaS organizations.

• 5+ years of experience managing and scaling teams, including people leaders and senior managers.

• Proven success leading customer success, renewals, and retention strategies for a global customer base.

• Strong background partnering with B2B SaaS sales organizations and supporting complex sales cycles.

• Demonstrated ability to align cross-functional teams around customer outcomes and revenue growth.

• Executive presence with the ability to engage credibly with C-level customer stakeholders.

• Experience operating in a remote or distributed environment with willingness for occasional travel.

Compensation for the Senior Vice President of Client Delivery includes:

• Salary range: $230,000 – $250,000 base with a 60/40 base-to-variable compensation split

• Executive-level benefits package including medical, dental, vision, 401(k), and generous PTO

• Fully remote role with occasional travel

This job opens for applications on 05/26/2026. Applications for this job will be accepted for at least 30 days from the posting date.

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