Customer Support Associate

Piper Companies is looking to fill the role of Customer Support Associate for an insurance and annuities company located in the Raleigh-Durham Area. We are seeking a positive, motivated, and energetic individual to provide excellent support to customers while also supporting teammates. This Customer Support Associate position requires time in-office 3 days per week. Working hours are 9AM-6PM Monday-Friday. 

Responsibilities of the Customer Support Associate Include:

• Manage all correspondents with customers relating to all service and claim needs, client information, service requests, and contract benefits.
• Maintain timely and professional communication with all clients through phone, email, chat, and text channels. 
• Retain client knowledge of products and knowledge of customer procedures and rules. 
• Continue communication with managers and other team members regarding special project developments and assigned responsibilities. 

Qualifications for the Customer Support Associate Include:

• Bachelor's degree is required.
• Must pass call center simulation test.
• Intermediate PC skills including all Microsoft office software.
• Ability to work on a team and thrive in a team environment.

Compensation for the Customer Support Associate include:

• $20-$23 per hour
• Comprehensive Benefits: Medical, Dental, Vision, 401k, PTO, Sick leave if required by law, and Holidays

This job opens for applications on June 3, 2026. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: customer service associate, customer service, customer support, customer service rep, customer service representative

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