SVP Client Delivery

Piper Companies is seeking a Senior VP of Client Delivery to join a fast-growing SaaS/data technology organization for a fully remote permanent position (EST/CST). The Senior VP of Client Delivery will oversee global post-sales operations, ensuring clients achieve measurable value while driving retention, expansion, and overall customer success.

Responsibilities of the Senior VP of Client Delivery include:

· Lead Customer Success, Professional Services, and Support teams to deliver strong client outcomes and long-term partnerships.

· Establish and track key performance metrics such as NRR, GRR, CSAT, utilization, and time-to-value across the organization.

· Build scalable post-sales frameworks, including segmentation strategies and repeatable service delivery models.

· Partner cross-functionally with Sales, Product, and executive leadership to align on client needs and growth strategies.

· Oversee global delivery operations, ensuring effective implementation, issue resolution, and continuous improvement of client experience.

Qualifications for the Senior VP of Client Delivery include:

· 15+ years of experience in customer-facing roles with at least 5 years in senior leadership overseeing multiple post-sales functions.

· Background in SaaS or technology environments with a strong understanding of customer lifecycle metrics and revenue retention models.

· Proven experience managing large, multi-layered teams (40+ employees) across Customer Success, Support, and Professional Services.

· Demonstrated ability to lead data-driven decision-making and optimize performance through metrics and reporting.

· Must reside in EST or CST within approved U.S. states and be comfortable with less than 25% travel.

Compensation for the Senior VP of Client Delivery:

Salary Range: $220,000–$260,000/year (USD) + equity package

Comprehensive Benefits: Medical, Dental, Vision, PTO, and 401K

This job opens for applications on 6/5/26. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: SaaS leadership, customer success, professional services, technical support, post-sales strategy, NRR, GRR, churn reduction, client retention, implementation, delivery operations, KPI tracking, executive leadership, cross-functional collaboration, global teams, data-driven strategy, enterprise software, service delivery, customer lifecycle, revenue growth, stakeholder management

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