Manufacturing IT Systems Engineer

Overview

We are seeking an IT Systems Engineer to support a large-scale project in the Raleigh area. This role is part of a cross-functional IT Infrastructure team and will provide Tier 1–2 operational support, as well as assist in the maintenance and administration of IT systems.

This is an individual contributor role (non-managerial) reporting to the IT Infrastructure Manager for the project.

Key Responsibilities

• Install, configure, troubleshoot, and resolve issues with:
  • Network devices (switches, routers, firewalls, wireless access points)
  • Infrastructure systems (monitoring tools, network management systems)
• Provide hands-on support for hardware and software, including:
  • Server room and patch room buildouts
• Deliver Tier 1–2 support for:
  • Network infrastructure
  • Onsite virtual servers
  • ERP systems (including SAP support such as iDOC monitoring, analysis, and issue resolution)
• Act as liaison between site users and centralized IT support teams
• Provide after-hours and ad hoc support for production and IT-related issues
• Maintain network and infrastructure documentation according to corporate and regulatory standards
• Support backup and restore processes for manufacturing systems
• Collaborate with vendors for troubleshooting, installations, and system improvements
• Ensure compliance with regulatory requirements (e.g., FDA, cGMP)
• Follow all safety, environmental, and PPE requirements
• Participate in system lifecycle activities and IT/automation implementation
• Support project milestones and communicate progress to project management teams
• Ensure alignment with project scope, quality standards, and architecture requirements
• Perform additional duties as assigned

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• OR
• Associate’s degree in a related field plus 7+ years of relevant experience in:
  • Network implementation and administration in medium to large enterprise environments
  • Supporting Windows-based virtual servers

Preferred Skills & Experience

• Networking certifications (e.g., CCNA, CCNP)
• Strong understanding of networking principles and concepts
• Experience troubleshooting and maintaining:
  • Network hardware (switches, routers, firewalls)
  • Infrastructure systems and monitoring tools
• Experience with Windows-based virtual server environments
• Background in regulated industries (e.g., pharmaceutical, biotech, food, beverage, manufacturing)
• Knowledge of:
  • IT infrastructure lifecycle management
  • Network security implementation
  • Regulatory compliance for computer-based systems (e.g., FDA guidelines)
• Experience coordinating across IT infrastructure, networking, and application teams
• Strong documentation and communication skills

Work Environment & Expectations

• Onsite role (5 days/week) with direct customer interaction
• Occasional travel may be required to support project delivery
• Provide after-hours support as needed
• Must complete assigned SOPs on time
• Expected to commit full-time for the duration of a multi-year project
• Strong documentation and communication skills

Compensation:

$125,000 - $160,000 with company subsidized medical, dental, and vision insurance with PTO and Holiday Offerings available