Senior Unified Communications Engineer

Piper Companies is looking for a Senior Unified Communications Engineer to join a profitable life insurance organization. This is a full-time position offering hybrid flexibility out of Frederick/Urbana, MD.

 Essential Duties of the Sr UC Engineer:

• Lead telecom and contact center transformation initiatives, owning architecture, technical design, and execution approach for major platform changes.
• Own and lead telecom infrastructure modernization initiatives, including roadmap development, target-state architecture, and phased migration plans from legacy telephony to UCaaS/CCaaS.
• Design future-state call routing, dial plan, IVR, and contact center capabilities that improve self-service, agent efficiency, and customer experience outcomes.
• Provide engineering leadership and direction to managed service partners responsible for UCaaS and CCaaS RUN operations, ensuring alignment to standards, performance expectations, and continuous improvement.

Qualifications of the Sr UC Engineer:

• 5+ years of UC, telephony, or telecom engineering experience
• Firm understanding of Microsoft ecosystem such as Teams and O365/M365.
• Experience delivering modern UCaaS (MS Teams) and CCaaS solutions (selection, integration, migration, and cutover), plus enterprise carrier services and number management.
• Experience working in regulated or enterprise environments is preferred.

 Compensation for the Sr UC Engineer:

• $130,000 - $175,000 (based on experience)
• 20% annual bonus target
• 2 days remote per week
• Comprehensive benefit package; Cigna Medical, Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays, Sick Leave as required by law, paid holidays

This job opens for applications on 6/10/2026. Applications for this job will be accepted for at least 30 days from the posting date.

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