Customer Success Specialist

Piper Companies is hiring a Customer Success Specialist for a leading enterprise technology environment located in RTP, NC. The Customer Success Specialist will support an AI-powered customer engagement platform, guiding customers through onboarding, adoption, and long-term success. The Customer Success Specialist is a contract position operating in a hybrid environment, requiring onsite presence every Tuesday in RTP with remote work the remaining days.

Responsibilities of the Customer Success Specialist:

• Drive successful onboarding experiences, ensuring smooth transition from implementation to operational use

• Act as a trusted advisor to customers and partners, providing guidance on platform capabilities and best practices

• Support customers in achieving desired outcomes through effective adoption and ongoing usage

• Collaborate with cross-functional teams including Sales, Product, Engineering, and Customer Experience stakeholders

• Monitor customer health, usage trends, and adoption metrics to proactively identify risks and opportunities

• Provide feedback to internal teams to support product improvements and enhanced customer experiences

Requirements of the Customer Success Specialist:

• 2+ years of experience in Customer Success, Customer Experience, Account Management, or related field

• Must have a technical background with CCNA-level knowledge and understanding of virtual machines

• Experience supporting customers through technical issues, onboarding, migrations, or implementation processes

• Ability to work onsite in RTP, NC every Tuesday; remote the remaining days

• Strong communication and stakeholder engagement skills across technical and business audiences

• Bachelor’s degree or equivalent experience required

Compensation for the Customer Success Specialist:

• $60,000-$80,000, based on experience

• Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law

This job opens for applications on June 19, 2026. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: Customer Success, CCNA, Cisco, SaaS, Technical Support, Customer Experience, Networking, Cloud, Onboarding, RTP Jobs

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