Customer Service Associate

Piper Companies is hiring an Customer Service Associate for an insurance company focused on retirement and annuity solutions located in Durham, NC. The Customer Service Associate will be responsible for handling client requests and providing efficient, high-quality customer support. The Customer Service Associate will work a hybrid schedule, onsite three days a week from 9 AM to 6 PM in Durham, NC.

Responsibilities of the Customer Service Associate:

• Handle client requests from start to finish with speed and accuracy
• Provide friendly, professional support across various communication platforms
• Build strong client relationships and enhance overall satisfaction
• Maintain a strong understanding of the online portal and digital tools 
• Stay up to date on all products, policies, and customer service procedures
• Collaborate with team members to ensure continued, high-quality service
• Communicate openly with management regarding areas of responsibility and provide additional help when needed

Requirements of the Customer Service Associate:

• 0-1 years of experience
• Bachelor’s degree
• Strong organizational and communication skills
• Proficient in Microsoft Office and general computer applications
• Ability to thrive in a team environment

Compensation for the Customer Service Associate:

• $20-$23 per hour
• Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave as required by law, and Holidays

Keywords: Operations Associate, Customer Service, Customer Service Representative, Customer Support, Client Support, Hybrid, Raleigh, RTP, Durham, NC

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This job opens for applications on 8/23/26. Applications for this job will be accepted for at least 30 days from the posting date.