Customer Service Onboarding Specialist

Piper Companies is seeking a Customer Service Onboarding Specialist to join a growing organization within the technology services industry. The Customer Service Onboarding Specialist will be responsible for guiding clients through onboarding and implementation while providing technical customer support at a CCNA-equivalent level.

Responsibilities of the Customer Service Onboarding Specialist:

• Lead end-to-end client onboarding and implementation processes, ensuring a seamless customer experience.

• Serve as a primary point of contact for new clients, providing technical support and troubleshooting.

• Assist customers with network-related configurations, connectivity issues, and product setup.

• Collaborate cross-functionally with engineering, support, and account management teams.

• Translate technical concepts into clear, user-friendly guidance for clients.

• Maintain thorough documentation of onboarding activities, configurations, and support cases.

• Proactively identify opportunities to improve onboarding processes and customer satisfaction.

Qualifications of the Customer Service Onboarding Specialist:

• Experience in technical customer service, onboarding, or implementation roles.

• CCNA-level knowledge of networking fundamentals (routing, switching, TCP/IP, etc.).

• Strong troubleshooting skills within networked or cloud-based environments.

• Proven ability to manage client relationships and ensure a positive onboarding experience.

• Excellent communication skills with the ability to explain technical concepts to non-technical users.

• Strong organizational skills and ability to manage multiple client onboarding projects simultaneously.

Compensation of the Customer Service Onboarding Specialist includes:

• Salary range: $65,000 – $85,000 depending on experience

• Comprehensive benefits package including medical, dental, vision, 401(k), and PTO

• Fully remote work environment

This job opens for applications on 06/26/2026. Applications for this job will be accepted for at least 30 days from the posting date.

#LI-JN1

#LI-REMOTE