Customer Service Representative

Piper Companies is seeking a Customer Service Representative to support a fast-growing, technology-driven organization within the insurance and financial services industry. The Customer Service Representative role is ideal for an energetic and detail-oriented professional focused on delivering exceptional client experiences while supporting annuity and life insurance products. Must be Local to Durham, NC

Responsibilities of the Customer Service Representative:

• Manage all client correspondence related to service inquiries and claims via phone, email, chat, and text while maintaining professionalism.

• Respond promptly and efficiently to client needs, ensuring all requests are handled through resolution with minimal escalation.

• Process service requests including withdrawals, surrenders, ownership updates, and beneficiary changes.

• Explain contract benefits and provide detailed information regarding products and transaction processes.

• Build and maintain strong client relationships, working to retain business when clients are considering alternative providers.

• Maintain accurate and up-to-date knowledge of all products, procedures, and business rules.

• Provide technical support to clients utilizing digital platforms and online account tools.

• Collaborate with team members and leadership to ensure consistent, high-quality service delivery.

• Promote digital solutions and act as a change agent in enhancing client experience processes.

• Communicate developments and escalations effectively with management and support special projects as needed.

Qualifications of the Customer Service Representative:

• Bachelor’s degree and/or relevant customer service or call center experience.

• Strong written and verbal communication skills with the ability to explain complex information clearly.

• Demonstrated ability to multitask, including passing call simulation testing requirements.

• Experience working in a fast-paced, team-oriented environment with a positive and adaptable attitude.

• Intermediate proficiency with Microsoft Office Suite and general computer systems.

• Strong organizational skills with attention to detail and accuracy.

• Dependability and reliability with adherence to structured schedules.

Compensation for the Customer Service Representative includes:

• Salary range: $20hr - $23hr

• Long-term incentive plan eligibility

• Comprehensive benefits package including medical, dental, vision, and additional coverage

• Full-time opportunity with a hybrid schedule (onsite 3 days per week)

This job opens for applications on 06/28/2026. Applications for this job will be accepted for at least 30 days from the posting date.

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