Unified Communications Support Technician

Piper Companies is seeking a Unified Communications Support Technician to support a government-focused communications and network operations environment. The Unified Communications Support Technician role is ideal for a detail-oriented professional with experience in voice infrastructure, network operations, and incident management who can operate in a 24x7 mission-critical setting supporting national security systems.

Responsibilities of the Unified Communications Support Technician:

• Create, update, and resolve incidents using ServiceNow, leveraging knowledge of network architecture and communications systems.

• Notify appropriate stakeholders during network incidents affecting critical systems, circuits, or locations.

• Execute network operations including configuration and analysis of customer circuits across TDM and SIP trunks.

• Work directly with customers, stakeholders, and leadership to ensure maximum network availability and minimize operational impact.

• Proactively monitor network alarms using platform-specific network management tools.

• Provide global situational awareness and ensure timely communication to leadership and impacted stakeholders.

• Track, document, and manage incident tickets through the full lifecycle from detection to resolution.

• Perform configuration maintenance for route plans, route lists, device profiles, calling search spaces, and route partitions.

• Identify, assess, and recommend solutions for network incidents and configuration deficiencies.

• Develop and recommend improvements to UC and DRSN operational processes.

Qualifications of the Unified Communications Support Technician:

• Active Top Secret/SCI clearance required.

• Must possess DoD 8570 IAT Level II certification (e.g., Security+ CE or equivalent) prior to start.

• Ability to work in a 24x7 shift-based environment, including nights and weekends.

• General understanding of voice infrastructure and IP network topologies.

• Experience with incident management tools such as ServiceNow.

• Strong communication skills and ability to coordinate across technical and non-technical stakeholders.

• Experience with SIP, call routing, media call flow, and packet capture analysis preferred.

• Familiarity with network technologies including routers, switches, Cisco/Juniper platforms, and voice services.

• Experience in tech control, cyber transport, or circuit actions is a plus.

• Proficiency in Microsoft Office tools (Outlook, Excel, Word, Teams).

Compensation for the Unified Communications Support Technician includes:

• Salary range: $90,000 - $110,000

• Comprehensive benefits package including medical, dental, vision, and 401(k)

• Opportunity to support a mission-critical, high-visibility federal program

• Shift-based role with exposure to enterprise-scale communications environments

This job opens for applications on 06/28/2026. Applications for this job will be accepted for at least 30 days from the posting date.

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