Technical Writer

Piper Companies is seeking a Technical Writer to support an enterprise infrastructure and engineering team within a fast-growing technology-driven industry. The Technical Writer role is ideal for a detail-oriented professional with strong experience in networking, IT automation, and process mapping who can translate complex systems into clear, actionable documentation.

Responsibilities of the Technical Writer:

• Document complex network topologies, automation pipelines, and infrastructure as code (IaC) environments to support engineering teams and end-users.

• Partner with SMEs to design, map, and document operational workflows, playbooks, and procedural processes.

• Build and maintain a centralized documentation repository in Confluence, organizing spaces, templates, and navigation for usability.

• Translate technical networking concepts into clear SOPs, MOPs, and step-by-step user guides for varying audiences.

• Manage document version control, ensuring updates reflect evolving infrastructure and automation scripts.

• Collaborate with network engineers, DevOps teams, and IT stakeholders to validate accuracy prior to publication.

Qualifications of the Technical Writer:

• 3+ years of experience as a technical writer within IT, networking, cloud, or engineering environments.

• Strong understanding of networking fundamentals including routing, switching, and firewalls.

• Experience with automation tools such as Ansible, Terraform, and CI/CD pipelines.

• Hands-on experience with diagramming tools such as Visio, Lucidchart, or Draw.io, and publishing within Confluence.

• Exceptional written and verbal communication skills with the ability to simplify complex technical concepts.

• Bachelor’s degree in Technical Writing, Communications, Computer Science, or equivalent experience.

• Experience working in Agile/Scrum environments is preferred.

• Familiarity with Jira, GitHub, or similar ticketing/version control systems is a plus.

Compensation for the Technical Writer includes:

• Salary range: $90,000 - $135,000

• Comprehensive benefits package including medical, dental, vision, 401(k), and PTO

• Remote work flexibility

This job opens for applications on 06/29/2026. Applications for this job will be accepted for at least 30 days from the posting date.

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