Field Service Manager

Piper Companies is looking for a Field Service Manager to join a commercial and federal systems integrator. This is a full-time position and offers hybrid flexibility out of Glen Burnie, MD.

 Essential Duties of the Field Service Manager:

• Managing the success and efficiency of a team of service technicians, coordinating service activities against contractual and on-demand requests, and liaising with customers to resolve any service-related issues.
• Conduct regular performance evaluations and provide feedback and coaching to staff.
• Ensure the highest levels of customer satisfaction by addressing customer inquiries and complaints promptly and professionally.
• Monitor service operations to ensure compliance with company standards and regulatory requirements.
• Maintain accurate records of service activities, including service staff performance against company KPIs and objectives.
• Analyze service delivery reports and key performance indicators to identify areas for improvement.

Qualifications of the Field Service Manager:

• 5+ years of experience in service management or similar positions.
• Strong leadership and team management skills.
• Solid understanding of service operations and technical knowledge relevant to the industry.
• Proficiency in using service management software and other relevant tools.
• Financial acumen and experience managing operational costs and analyzing reports.

Compensation for the Field Service Manager:

• $85,000 - $130,000 (based on experience)
• 2 days remote per week
• Comprehensive benefit package; Cigna Medical, Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays

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