Level I Analyst

Piper Companies is seeking a Level I Analyst to join a leading healthcare organization in Philadelphia, PA (Hybrid). The Level I Analyst will provide help desk support to employees across the business, assisting with hardware, software, application, and remote access issues while delivering exceptional customer experience. The Level I Analyst will act as the first point of contact for technical support making strong communication and problem solving skills critical to the role.

Responsibilities of the Level I Analyst:

• Provide Level 1 phone and remote support for users experiencing hardware, software, and application-related issues.

• Troubleshoot and support Windows, Mac OS, iOS, and Android devices, including encryption and device setup activities.

• Assist with password resets, printer installations, driver updates, and remote access support requests.

• Document and resolve incidents using established help desk procedures and ITIL-based workflows.

• Maintain compliance with IT security, HIPAA, and organizational policies while delivering excellent customer service.

Qualifications of the Level I Analyst:

• Previous customer service, technical support, help desk, or IT experience

• Knowledge of desktop hardware, operating systems, enterprise applications, and related troubleshooting.

• Strong verbal communication skills with the ability to guide users through technical issues in a professional manner.

• Established interest in growing a career in IT while demonstrating a strong willingness to learn.

Compensation for the Level I Analyst includes:

• $20-$22 hourly

• Contract-to-hire

• Comprehensive benefits package including medical, dental, vision, and retirement plan

This job opens for applications on 07/27/2026. Applications for this job will be accepted for at least 30 days from the posting date.

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