Level 1 Analyst

Piper Companies is seeking a Level 1 Analyst to join a leading healthcare organization located across the greater Philadelphia/New Jersey areas. The Level 1 Analyst will provide Level 1 help desk support as the first point of contact for technical issues across the enterprise. This role is ideal for a customer-focused professional with strong communication skills who is eager to learn, grow in IT, and provide exceptional support to a diverse user base.

Responsibilities of the Level 1 Analyst:

• Troubleshoot hardware and software issues across Windows, macOS, iOS, and Android devices

• Support enterprise applications, desktop software, and peripheral devices

• Install and troubleshoot printers, including driver updates and access issues

• Perform password resets and assist with account access and connectivity requests

• Follow ITIL-based help desk processes

• Maintain compliance with IT security, HIPAA, and organizational policies

• Deliver excellent customer service and communicate technical solutions effectively

Qualifications of the Level 1 Analyst:

• High school diploma required

• Previous help desk, technical support, customer service, or call center experience preferred

• Familiarity with Windows, macOS, iOS, and Android operating systems

• Understanding of hardware, software, application, and peripheral troubleshooting

• Knowledge of ITIL processes is a plus

• Strong verbal and written communication skills

• Ability to support users with varying levels of technical expertise

Compensation for the Level 1 Analyst:

• Salary range: $20-22/hr

• Hybrid schedule with 2 days onsite per week at a Jefferson location

• Long-term contract-to-hire opportunity

• Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave (as required by law), and Paid Holidays

Application Period:

This job opens for applications on 07/29/2026. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: IT solutions, solutions specialist, analyst, hardware, software, troubleshooting, HIPPA, ITIL processes, help desk, solutions, service support, technical support, service desk, L1 support, user support, remote support, ticketing system, macOS, windows 10, windows 11, iOS, device setup, mobile support

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