Senior Manager, Card Operations Integration & Conversion Strategy

Piper Companies is seeking a Senior Manager, Card Operations Integration & Conversion Strategy to join a leading financial services organization. The Senior Manager, Card Operations Integration & Conversion Strategy will lead complex credit card portfolio integrations, processor conversions, mergers and acquisitions, and strategic card platform initiatives.

Responsibilities of the Senior Manager, Card Operations Integration & Conversion Strategy:

• Lead end-to-end credit card portfolio integrations including mergers, acquisitions, processor conversions, and strategic platform initiatives
• Develop and execute detailed conversion strategies, implementation plans, cutover activities, and post-production stabilization efforts
• Serve as the subject matter expert for credit card processing platforms, servicing systems, operational workflows, and card network requirements
• Lead due diligence efforts by evaluating acquired card portfolios, servicing models, operational processes, and technology environments
• Partner with executive leadership to establish integration roadmaps, governance frameworks, project timelines, and risk mitigation strategies
• Oversee system integration testing (SIT), user acceptance testing (UAT), parallel testing, production validation, and conversion rehearsals
• Manage data mapping, reconciliation, customer account migrations, portfolio balancing, and production cutover activities
• Collaborate with Technology, Digital, Fraud, Compliance, Vendor Management, and Card Operations teams to ensure seamless integrations
• Provide oversight of third-party processors, card networks, and technology vendors throughout conversion activities
• Support integration of card servicing functions including billing, rewards, disputes, fraud management, collections, digital servicing, and customer communications
• Identify opportunities to modernize card operations through process improvements, automation, and platform optimization
• Develop operational documentation, knowledge transfer materials, and post-conversion support plans

Qualifications for the Senior Manager, Card Operations Integration & Conversion Strategy:

• Bachelor's degree in Business, Finance, Information Systems, Computer Science, or a related field
• 10+ years of experience supporting Credit Card Operations, Card Servicing, Payment Processing, or Card Platform Management
• 7+ years of experience leading large-scale credit card conversions, processor migrations, or platform integration initiatives
• Demonstrated experience supporting credit card mergers and acquisitions from due diligence through post-conversion stabilization
• Hands-on experience leading complex portfolio migrations involving large-scale customer account conversions
• Strong understanding of card processing architecture, settlement processes, file transmissions, operational workflows, and servicing platforms
• Experience leading cross-functional technical initiatives across business and technology organizations
• Strong analytical, organizational, and communication skills with the ability to influence executive leadership
• Experience managing multiple stakeholders, vendors, and implementation partners in highly regulated environments

Preferred Qualifications:

• Experience with Fiserv Credit Processing Solutions, First Data, TSYS (FIS), Jack Henry, or Hogan Banking Systems
• Experience supporting Visa, Mastercard, and American Express card processing environments
• Experience leading processor migrations, portfolio acquisitions, de-conversions, or large-scale card platform consolidations
• PMP, Agile, Six Sigma, or related certifications
• Experience within banking, credit union, or enterprise financial services organizations
• Strong understanding of card network operating rules, regulatory requirements, and servicing operations

Compensation for the Senior Manager, Card Operations Integration & Conversion Strategy:

• Salary Range: $150,000 - $180,000 (depending on experience)
• Comprehensive Benefits Package including Medical, Dental, Vision, 401(k), PTO, and Paid Holidays

This job opens for applications on July 31, 2026. Applications for this job will be accepted for at least 30 days from the posting date.

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