Security Service Technician

Piper Companies is seeking a Security Service Technician III to join a leading technology and security solutions organization in the DMV area. This senior-level role will serve as a technical subject matter expert responsible for supporting complex enterprise security environments, troubleshooting integrated systems, and delivering exceptional service to commercial clients.

Responsibilities of the Security Service Technician III:

• Provide advanced troubleshooting, repair, and preventative maintenance for enterprise access control, video surveillance, intrusion detection, and integrated security systems.

• Perform root cause analysis and resolve complex hardware, software, networking, and system integration issues across customer environments.

• Serve as a technical escalation point, coordinating with manufacturers, vendors, and internal teams to restore systems and ensure service excellence.

• Mentor junior technicians, develop technical documentation, and recommend modernization strategies and lifecycle improvements for customers.

Qualifications of the Security Service Technician III:

• 7+ years of experience supporting enterprise electronic security systems and integrated security platforms.

• Expertise troubleshooting access control, video management, intrusion detection, intercom, and other physical security technologies.

• Strong knowledge of Windows Server environments, SQL databases, virtualization technologies, and enterprise networking concepts including VLANs, routing, DNS, DHCP, and PoE.

• Experience supporting system integrations with identity management, visitor management, building automation, elevator control, or related platforms.

• Ability to independently diagnose complex technical issues and provide long-term corrective solutions.

• Strong customer-facing communication skills with the ability to work directly with stakeholders and technical teams.

• Advanced certifications in platforms such as Genetec, LenelS2, Software House, Cisco, Microsoft, or related technologies are highly preferred.

• Must be eligible to work in the United States.

Compensation of the Security Service Technician III:

• Salary Range: $110,000 - $130,000 (based on experience) 

• Comprehensive benefit package

This job opens for applications on July 31, 2026. Applications for this job will be accepted for at least 30 days from the posting date.

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