Customer Success Specialist

Piper Companies is seeking a Customer Success Specialist to support a growing client in the technology industry in the Raleigh-Durham (RTP), NC area. The Customer Success Specialist role requires working in a hybrid capacity with one day per week onsite. The Customer Success Specialist role is ideal for a technical professional with experience supporting customers through onboarding, migrations, and troubleshooting while possessing a strong networking and virtualization foundation.

Responsibilities of the Customer Success Specialist include:

• Serve as a primary point of contact for customers, assisting with technical onboarding, product adoption, and ongoing support initiatives.

• Guide customers through system migrations and implementation activities while ensuring a smooth user experience.

• Investigate and resolve technical issues related to networking, virtualization environments, and platform functionality.

• Collaborate with internal engineering, support, and operations teams to drive issue resolution and customer satisfaction.

• Proactively monitor customer accounts, provide best-practice recommendations, and identify opportunities to improve product utilization.

Requirements of the Customer Success Specialist include:

• 2+ years of experience in Customer Success, Technical Support, Technical Account Management, or a similar customer-facing technical role.

• Strong understanding of virtual machines (VMs), virtualization technologies, and networking concepts.

• CCNA-level networking knowledge, including TCP/IP, routing, switching, and troubleshooting fundamentals.

• Experience supporting customers through technical issues, software implementations, migrations, or onboarding processes.

• Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.

Compensation for the Customer Success Specialist include:

• $25 - $30 per hour • Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law.

• Hybrid work flexibility with one day per week onsite in RTP, NC.

• This job opens for applications on 09/30/2026. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: Customer Success Specialist, Technical Support, Customer Success, Technical Account Manager, Networking, CCNA, Virtualization, VMware, Hyper-V, VMs, Customer Onboarding, Migrations, SaaS, Technical Troubleshooting, RTP, Raleigh, Durham, North Carolina

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