Customer Service Associate

Piper Companies is seeking a Customer Service Associate for an award-winning organization located in Durham, NC. The Customer Service Associate is a hybrid position requiring three days onsite per week. The Customer Service Associate will support external clients by addressing questions related to the company's products, providing timely resolutions to customer concerns, and ensuring an exceptional customer experience. An ideal candidate for the Customer Service Associate is customer-focused, highly detail-oriented, and possesses excellent written and verbal communication skills.

Responsibilities of the Customer Service Associate:

• Respond to inquiries from external clients regarding company products, services, and policies.
• Investigate and resolve customer issues while maintaining a high level of professionalism and customer satisfaction.
• Accurately document customer interactions and maintain detailed records within company systems.
• Collaborate with internal teams to ensure customer questions and concerns are addressed efficiently.

Qualifications of the Customer Service Associate:

• Bachelor's degree required.
• Strong written and verbal communication skills with the ability to interact professionally with clients.
• Excellent attention to detail and strong organizational skills.
• Customer service mindset with a desire to learn and grow; entry-level candidates are encouraged to apply.

Compensation for the Customer Service Associate includes:

• Salary range: $20-$23/hr
• Comprehensive benefits package including medical, dental, vision, 401(k), sick leave as required by law, and PTO.
• Hybrid work schedule with 3 days onsite and 2 days remote.
• Opportunities for professional growth and career advancement.

This job opens for applications on 10/16/2026. Applications for this job will be accepted for at least 30 days from the posting date.

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