ServiceNow SAM Developer

Zachary Piper Solutions is seeking a ServiceNow SAM Developer to support a federal IT modernization initiative transitioning legacy service management processes to ServiceNow. This position is hybrid, primarily remote, with potential on-site requirements at Joint Base Andrews, MD. Candidates must be eligible to obtain a Secret security clearance.

The ServiceNow SAM Developer will serve as a technical resource for Software Asset Management, developing workflows, integrations, and licensing solutions that improve asset visibility and compliance. This role will work alongside developers, architects, and process owners to translate existing processes into scalable ServiceNow capabilities.

Responsibilities for the ServiceNow SAM Developer include:

• Configure and enhance ServiceNow SAM Pro, SaaS Management, and integrations with Hardware Asset Management
• Develop software entitlement models, normalization rules, license reconciliation processes, and compliance reporting
• Automate software requests, allocation, reclamation, renewals, and retirement using Flow Designer and scoped applications
• Create and maintain platform functionality through Business Rules, Script Includes, Client Scripts, UI Policies, and Service Portal components
• Build integrations, data imports, transform maps, and scheduled jobs connecting discovery, procurement, and vendor systems
• Maintain accurate asset records and CMDB relationships while developing dashboards and audit reports
• Support migration from BMC Helix/Remedy by gathering requirements and translating existing workflows into ServiceNow solutions
• Test and troubleshoot enhancements, manage update sets, support platform upgrades, and document solutions for knowledge transfer

Required Qualifications for the ServiceNow SAM Developer include:

• Bachelor’s degree in Computer Science, Information Systems, IT, Engineering, or a related field and 8+ years of relevant experience, or a Master’s degree and 6+ years; additional experience may substitute for a degree
• 4+ years of ServiceNow development experience using JavaScript, Glide APIs, HTML, and XML
• Hands-on expertise with ServiceNow Software Asset Management, including software licensing, entitlements, normalization, and reconciliation
• Experience with Flow Designer, IntegrationHub, and API integrations
• Knowledge of ITAM capabilities, including SAM/HAM, and ITOM functionality such as CMDB, Discovery, and Service Mapping
• Experience supporting enterprise ServiceNow implementations and platform governance
• Current ServiceNow Certified System Administrator certification
• Current CompTIA Security+ or another qualifying DoD baseline certification
• Strong communication, technical documentation, and collaboration skills
• Must be eligible to obtain a Secret security clearance

Preferred Qualifications for the ServiceNow SAM Developer include:

• Master’s degree in IT or a related discipline
• ServiceNow Certified Application Developer or Certified Implementation Specialist in ITSM
• ITIL 4 Foundation certification
• Experience with BMC Helix or BMC Remedy
• Familiarity with ServiceNow Automated Test Framework, Now Assist, or AI agents

Compensation for the ServiceNow SAM Developer includes:

Salary Range: $150,000–$160,000 annually, depending on experience

Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick Leave as Required by Law

This job opens for applications on 10/23/2026. Applications for this job will be accepted for at least 30 days from the posting date.

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