Customer Service Specialist - Sample Management

Zachary Piper Solutions is seeking a Customer Service Specialist (Sample Management) for a leading healthcare technology organization focused on advanced diagnostic and laboratory services. This hybrid opportunity is based in Durham, NC and supports customer engagement, sample management operations, and process improvement initiatives. The successful candidate will serve as a key resource within the organization as a Customer Service Specialist (Sample Management), helping deliver exceptional support while coordinating across internal teams and external stakeholders.

Responsibilities of the Customer Service Specialist include:

• Deliver advanced customer support across multiple business functions while addressing complex service-related inquiries.

• Manage and document customer interactions, ensuring accurate records and timely follow-up through internal systems and CRM platforms.

• Analyze issues, investigate root causes, and recommend effective solutions with minimal supervision.

• Partner with stakeholders to review workflows, identify improvement opportunities, and contribute to process optimization efforts.

• Provide informal leadership and guidance to team members while supporting cross-functional collaboration and operational objectives.

Qualifications for the Customer Service Specialist include:

• High School Diploma or equivalent with 4+ years of relevant experience, or Bachelor's degree with 2+ years of relevant experience.

• Ability to exercise sound judgment, initiative, and problem-solving skills in a customer-focused environment.

• Experience reviewing processes, documenting work, and supporting continuous improvement initiatives.

• Preferred: Experience with Salesforce.

• Preferred: Proficiency with macOS.

• Preferred: Experience using Google Workspace.

Compensation for the Customer Service Specialist:

• Salary Range: $28 - $32 / Hour

• Comprehensive benefits package including medical, dental, vision, 401(k), PTO, Sick Leave as required by law

This job opens for applications on November 5, 2026. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: Customer Service, Sample Management, CRM, Salesforce, Laboratory Services, Healthcare Technology, Process Improvement, Customer Support, Cross-Functional Collaboration, Google Workspace, macOS, Durham NC, Hybrid

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