Customer Service Coordinator II

Piper Companies is seeking a Customer Service Coordinator II to support customers and internal stakeholders within the healthcare and diagnostic laboratory industry. The Customer Service Coordinator II will serve as a key point of contact, resolving inquiries, processing requests, and ensuring an exceptional customer experience while maintaining compliance with applicable healthcare and laboratory regulations.

Responsibilities of the Customer Service Coordinator II:

    • Respond to customer and stakeholder inquiries via phone, email, and chat regarding products, services, policies, and procedures.

    • Process customer requests including account updates, order modifications, account creation, and basic troubleshooting.

    • Document customer interactions within CRM and service management systems to maintain accurate records.

    • Resolve routine to moderately complex issues independently and escalate higher-level concerns when necessary.

    • Support service quality initiatives by identifying recurring issues and contributing feedback for process improvements.

Requirements of the Customer Service Coordinator II:

    • High school diploma or equivalent required.

    • 1+ years of customer service, call center, customer support, or client-facing experience.

    • Working knowledge of healthcare privacy and laboratory regulations such as HIPAA, CLIA, CAP, GDPR, NYSDOH, or ISO 15189.

    • Experience using CRM platforms, ticketing systems, and Microsoft Office applications.

    • Strong communication, organization, problem-solving, and customer relationship skills.

    • Ability to work independently while collaborating effectively within a team environment.

Compensation for the Customer Service Coordinator II:

    • Salary range: $20.00 - $30.00 per hour

    • Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law.

Keywords: Customer Service Coordinator, Customer Support, Customer Experience, Call Center, Contact Center, CRM, Ticketing Systems, Healthcare Customer Service, Diagnostic Laboratory, HIPAA, CLIA, CAP, GDPR, ISO 15189, NYSDOH, Account Management, Order Processing, Customer Relations, Client Support, Issue Resolution, Microsoft Office, Service Excellence, Patient Support, Cross-Functional Collaboration

This job opens for applications on 11/25/2025. Applications for this job will be accepted for at least 30 days from the posting date.

#LI-AG1

#ONSITE