Desktop Support Technician

Zachary Piper Solutions is currently seeking a Desktop Support Technician to support enterprise IT operations. This position is a full-time role that will be 100% onsite in Arlington, VA. As a Desktop Support Technician, you will serve as the primary face of IT support, providing world-class technical assistance to military personnel, executive leadership, and civilian staff. This role is critical to maintaining the reliability, security, and performance of end-user systems, enterprise applications, wireless devices, and network-connected assets within a highly visible DoD environment.

Key Responsibilities:

• Provide direct onsite technical support for desktop systems, laptops, peripherals, mobile devices, and enterprise applications supporting Pentagon personnel and executive customers.
• Install, configure, image, test, maintain, and troubleshoot Windows 10/11 workstations, laptops, monitors, docking stations, printers, scanners, and related hardware.
• Support Personal Wireless Communications Systems (PWCS), enterprise mobile devices, wireless endpoints, and secure mobility solutions, including provisioning, lifecycle management, and Tier-1 troubleshooting.
• Staff walk-up support centers and provide exceptional customer service while accurately documenting incidents, requests, and resolutions within Remedy, ServiceNow, or other ITSM platforms.
• Troubleshoot and resolve Common Access Card (CAC), PKI certificate, middleware, smart card reader, and authentication issues.
• Perform Active Directory account administration, including password resets, account unlocks, security group management, and access-related support.
• Support Microsoft Office/Microsoft 365 applications, DoD-approved VPN solutions, virtual desktop environments, and enterprise security tools.
• Troubleshoot workstation and device connectivity issues, including Layer 1 cabling, fiber and copper patching, Wi-Fi connectivity, IP addressing, and basic switch port/VLAN issues.
• Coordinate with vendors and OEM support organizations to resolve escalated hardware and software issues.
• Maintain knowledge base documentation, standard operating procedures, and troubleshooting guides to improve operational efficiency.
• Support scheduled maintenance activities and participate in after-hours support activities as required.

Requirements:

• Minimum of 5 years of relevant desktop support, technical support, or end-user support experience.
• High School Diploma or equivalent (Associate's or Bachelor's degree in an IT-related field may be substituted for a portion of experience requirements).
• Current CompTIA Security+ CE certification or equivalent DoD 8140/8570 IAT Level II baseline certification.
• Active DoD Secret Clearance
• Experience supporting Windows 10/11 Enterprise environments.
• Experience supporting Microsoft Office and Microsoft 365 applications.
• Familiarity with Active Directory administration and account management.
• Experience troubleshooting CAC, smart card, middleware, and PKI certificate issues.
• Knowledge of Layer 1 network troubleshooting, including CAT5/CAT6 cabling, fiber optics, patch panels, and LAN/WLAN connectivity.
• Experience using Remedy, ServiceNow, or other ticketing and IT service management platforms.
• Excellent communication and customer service skills with the ability to support executive-level customers.

Preferred Qualifications:

• Prior experience supporting operations within the National Capital Region, Pentagon, Joint Base Andrews, Joint Base Anacostia-Bolling, or similar DoD environments.
• Experience supporting Air Force Communications Focal Point (CFP) operations or military command centers.
• Experience with Microsoft Endpoint Configuration Manager (MECM/SCCM) imaging and deployment.
• Experience supporting Microsoft Intune or other Mobile Device Management (MDM) platforms.
• Experience supporting PWCS asset accountability, provisioning, and lifecycle management.
• Strong analytical troubleshooting and problem-solving skills.
• Ability to work independently and collaboratively within a high-tempo operational environment.

Compensation to Include:

Salary Range: $90,000 - $105,000 depending on experience

Full Benefits: Medical, Dental, Vision, 401(k), PTO, Sick Leave if Required by Law

This job opens for applications on 11/10/2026. Applications for this job will be accepted for at least 30 days from the posting date.

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Keywords: Desktop Support, Help Desk, Service Desk, Technical Support, IT Support, End User Support, Active Directory, Microsoft 365, Office 365, Windows 10, Windows 11, ServiceNow, Remedy, Security+, DoD 8570, DoD 8140, CAC, Common Access Card, PKI, Smart Card, Enterprise Mobility, PWCS, Mobile Device Management, Intune, MECM, SCCM, Desktop Imaging, Laptop Deployment, Executive Support, Hardware Troubleshooting, Software Support, Network Connectivity, LAN, WLAN, Fiber Optic Cabling, CAT6, VPN Support, Pentagon, Secret Clearance, Department of Defense, IT Operations, Asset Management, Endpoint Support, Technical Customer Service.