Jira Administrator

Piper Companies is looking to fill the role of Jira Engineer for a leading technology company located in Raleigh, NC. The Jira Engineer will handle the normal influx of support requests, troubleshoot service issues, document procedures for handling different types of cases, and collaborate with clients on designing and implementing new Jira functionality. The Jira Engineer role can be fully remote, or 2 days onsite in Raleigh, NC.

Responsibilities of the Jira Engineer Include:

• Serve as the Jira Subject Matter Expert (SME), providing administration, support, troubleshooting, upgrades, migrations, and configuration management for Jira Data Center and Jira Service Management environments.
• Partner with stakeholders to understand business challenges, identify requirements, and designs Jira-based solutions that improve workflows, automation, reporting, and operational efficiency.
• Configure and maintain Jira projects, workflows, schemes, dashboards, custom fields, permissions, groups, webhooks, and automation rules while driving platform standardization and optimization.
• Perform advanced troubleshooting by accessing Jira servers, analyzing application performance, reviewing backend database components, and resolving system, integration, and user-access issues.
• Lead technical initiatives, mentor team members, document processes, and collaborate with security, operations, and engineering teams to deliver compliant and scalable enterprise solutions.

Qualifications for the Jira Engineer Include:

• Ability to work remotely in the U.S.; candidates located in the RTP area are strongly preferred.
• 3+ years of hands-on Jira Administration experience supporting Jira Data Center and Jira Service Management environments, including upgrades, migrations, and platform optimization.
• Strong consultative and solution-oriented mindset with the ability to engage stakeholders, gather requirements, and recommend Jira capabilities that solve business problems.
• Experience with Jira backend administration, including server-level troubleshooting, command-line access, user permissions, group management, schemas, workflows, and application performance analysis.
• Working knowledge of backend databases, Linux administration, Agile methodologies, security frameworks (NIST 800-53/Cybersecurity Framework), and enterprise application integrations such as SAML.

Compensation for the Jira Engineer Includes:

• $110,000-$135,000 annually
• Comprehensive Benefits: Medical, Dental, Vision, 401(k), PTO, Sick Leave if required by law, and Holidays

This job opens for applications on 11/10/26. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: Jira admin, Jira administrator, Sr. Admin, backend

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