AI Customer Assurance Engineer - Hardware Certification

Piper Companies is seeking an AI Customer Assurance Engineer - Hardware Certification to join a leading technology organization focused on hardware innovation and regulatory compliance. The AI Customer Assurance Engineer - Hardware Certification will serve as the subject matter expert for hardware certifications, customer assurance requests, and emerging regulatory requirements, while helping advance the organization's use of AI to improve response quality and service delivery. This is a fully remote opportunity with significant exposure to global compliance initiatives, including the EU Cyber Resilience Act.

Responsibilities of the AI Customer Assurance Engineer - Hardware Certification:

• Serve as the primary technical resource for customer inquiries related to hardware certifications, compliance, and assurance documentation.

• Develop accurate, timely, and high-quality responses to customer requests regarding hardware product certifications and regulatory requirements.

• Partner closely with global certification, engineering, product management, and compliance teams to gather and validate technical information.

• Act as a subject matter expert on hardware certification standards and regulatory frameworks, with particular focus on the EU Cyber Resilience Act (CRA).

• Support customer-facing teams by providing guidance on certification status, compliance requirements, and security-related product information.

• Train, evaluate, and refine AI-driven tools used to generate customer assurance responses and improve operational efficiency.

• Identify opportunities to leverage AI capabilities to enhance service quality, response consistency, and customer satisfaction.

• Monitor changes in global certification requirements and regulatory standards affecting hardware products.

• Contribute to process improvements and knowledge management initiatives that support scalable customer assurance operations.

Qualifications of the AI Customer Assurance Engineer - Hardware Certification:

• Bachelor's degree in Engineering, Computer Science, Information Technology, Cybersecurity, or a related field.

• 3+ years of experience supporting hardware products, certifications, compliance programs, or customer assurance functions.

• Strong understanding of hardware certification frameworks and security compliance requirements.

• Experience working with regulatory standards such as the EU Cyber Resilience Act (CRA), CE Marking, IEC standards, NIST frameworks, ISO 27001, Common Criteria, or similar compliance programs.

• Ability to interpret technical documentation and communicate complex compliance requirements to customers and internal stakeholders.

• Experience collaborating with cross-functional teams across engineering, product, legal, and compliance functions.

• Interest in or experience with AI technologies, large language models, prompt engineering, or AI-enabled service delivery.

• Excellent written communication and customer-facing skills.

• Strong analytical, problem-solving, and organizational abilities.

Compensation for the AI Customer Assurance Engineer - Hardware Certification includes:

• Salary range: $100,000 - $130,000 depending on experience

• Comprehensive benefits package including medical, dental, vision, 401(k), and PTO

This job opens for applications on 11/11/2026. Applications for this job will be accepted for at least 30 days from the posting date.

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