Ivanti Neurons ITSM Developer

Zachary Piper Solutions is seeking an Ivanti Neurons ITSM Developer to join a commercial enterprise customer hybrid in Fairfax, VA. This is a 6+ month consultant opportunity supporting the configuration, enhancement, and ongoing operation of an enterprise IT Service Management platform. The role will collaborate closely with business and technical stakeholders to deliver scalable service management solutions, automation, integrations, reporting, and workflow improvements within an Agile delivery environment.

Responsibilities of the ITSM Developer Includes:

• Collaborate with business and technical stakeholders to gather requirements and translate them into scalable ITSM solutions.
• Configure and enhance workflows, business rules, forms, business objects, service catalog items, dashboards, reports, and automation within the ITSM platform.
• Develop and support Incident, Service Request, Change/Release, Knowledge Management, and Service Catalog capabilities.
• Build, maintain, and troubleshoot platform integrations utilizing REST APIs, JSON, SQL, and other supported integration methods.
• Support testing, UAT, deployments, reporting, documentation, change requests, and production operations within an Agile/CI/CD environment.

Qualifications of the ITSM Developer Includes:

• 2+ years of hands-on experience configuring, developing, or supporting an enterprise ITSM platform
• Experience with Ivanti ITSM, Ivanti Neurons for ITSM, or Ivanti ITAM and familiarity with the Ivanti object model
• Experience configuring workflows, business rules, forms, service catalog items, reports, dashboards, and automation.
• Working knowledge of JavaScript, SQL, REST APIs, JSON, workflow management, and low-code/no-code development principles.
• Understanding of ITSM/ITIL processes including Incident, Service Request, Change/Release, Knowledge, and Service Catalog Management

Compensation of the ITSM Developer Includes:

• Salary range: $90,000 - 130,000 (based on experience)
• Comprehensive Benefits: Cigna Medical, Dental, Vision, 401K, PTO, Sick Leave if required by law, and Holidays

This job opens for applications on November 12, 2026. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: Ivanti Neurons, ITSM, Ivanti ITSM, Service Management, Ivanti ITAM, ITSM Developer, Service Catalog, Incident Management, Change Management, REST APIs, JavaScript, SQL, JSON, User Acceptance Testing, Service Request, BMC

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