Access and Affordability Specialist

Access and Affordability Specialist

Job Summary

Piper Companies is seeking an Access and Affordability Specialist to support a patient support and healthcare services organization. This position is onsite in Melbourne, FL.

Responsibilities for the Access and Affordability Specialist include:

• Conduct outbound calls to patients to verify insurance coverage and eligibility.
• Assist patients with enrollment and renewal processes for patient assistance programs.
• Review insurance benefits and identify available financial assistance resources.
• Maintain accurate patient records and case documentation within Salesforce.
• Support patients receiving life-sustaining therapies through reimbursement and access processes.
• Collaborate with internal teams to ensure timely resolution of patient access issues.
• Deliver exceptional customer service while maintaining compliance with program requirements.

Required Qualifications for the Access and Affordability Specialist include:

• High School Diploma required; associate or bachelor's degree preferred.
• Experience using Salesforce CRM and Microsoft Office applications.
• Strong data entry, documentation, and organizational skills.
• Previous experience in pharmacy, insurance, call center, or healthcare support roles.
• Knowledge of insurance verification, benefits investigation, and patient assistance programs.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to manage multiple patient cases simultaneously.

Compensation

Salary Range: $25-$30/hr, based on experience

Full Benefits Package: Medical, Dental, Vision, 401K, Sick Leave as Required by Law

This Job opens for applications on September 9, 2026. Applications for this job will be accepted for at least 30 days from the posting date.

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Keywords

Access and Affordability Specialist, Patient Support Services, Insurance Verification, Benefits Verification, Eligibility Verification, Patient Assistance Programs, Financial Assistance, Reimbursement Support, Healthcare Access, Salesforce CRM, Customer Service, Call Center, Outbound Calling, Pharmacy Technician, Specialty Pharmacy, Healthcare Administration, Insurance Coordination, Medicare, Medicaid, Commercial Insurance, Patient Enrollment, Patient Renewals, Healthcare Operations, Data Entry, Medical Insurance, Patient Advocacy