Customer Engagement Representative

Zachary Piper Solutions is seeking a Customer Engagement Representative to join a privately held manufacturer of industrial sensors, controls, and automation solutions located in Malvern, PA . The Customer Engagement Representative is responsible for supporting customers throughout the full order and service process. This role combines accurate transactional work with customer ownership, professional communication, problem-solving, and de-escalation skills.

Responsibilities for the Customer Engagement Representative Include:

• Support customers by phone and email on pricing, delivery, order status, invoicing, product availability, and account questions.
• Communicate clearly and professionally in both written and verbal interactions. Own customer issues from diagnosis through resolution, coordinating with internal teams as needed, and closing the loop with the customer.
• Handle billing discrepancies, expedited orders, return authorizations, and difficult customer interactions professionally.
• Identify system or process issues affecting service quality and escalate appropriately when needed.
• Address quality issues, including incorrect shipments or products
• Understand what is preventing an order from moving forward.

Qualifications for the Customer Engagement Representative Include :

• 4+ years of customer service, customer engagement, or order fulfillment experience with hands-on ERP/CRM use.
• Manufacturing experience (Strongly Preferred)
• SAP and Sales Force Experience (Essential)
• Proven ability to meet quality and production metrics in a service or order-processing environment.
• Strong conflict-resolution, judgment, ownership, and follow-through skills.
• High school diploma or equivalent required; associate or bachelor's degree preferred.

Compensation for the Customer Engagement Representative Includes:

• Salary range: $ 25/hr.
• Comprehensive benefits: Top-tier medical plan , voluntary dental and vision plans, Company-paid Long-Term Disability and Short-Term Disability, and other insurances, 401K program with 100% company match of up to 6% of pay after six months, 15 paid vacation days and 5 days paid sick time

This job opens for applications on 9/10/26. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords:

Customer engagement, Customer Service Excellence, Customer Support, Customer Ownership, Customer Satisfaction, Order Fulfillment, Order Processing, Order Management, Delivery Coordination, SAP, Salesforce CRM, Manufacturing, Manufacturing Environment

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