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Customer Care Specialist

Job Attributes

Job Id:

33897

Job Category:

Administrative

Job Location:

Summit, NJ  07901

Security Clearance:

None

Business Unit:

Piper Companies

Division:

Piper Clinical Solutions

JOB DESCRIPTION

Piper Companies is seeking a Customer Care Specialist to support a biologics, therapeutic manufacturer in Summit, NJ.


Initially a 6 month contract with potential to get extended. Role will begin remote until COVID-19 is under control and work onsite continues. This consultant will need to report onsite.



Responsibilities will include, but are not limited to, the following:


  • Creation of phone, email, and faxed product orders in the appropriate database
  • Perform the release of all product orders to the appropriate distribution center for shipping upon completed verification of shipment eligibility
  • Verify pharmacy product eligibility for risk managed product orders using the risk management system
  • Verification of valid ship-to licensing (inclusive of name, address and license expiration) for every product order
  • Documenting and submitting orders that require outbound follow up
  • Creating Return Material Authorizations for direct, third party returns, and sample returns.
  • Creation and mailing of patient return authorizations and outbound packages
  • Weekly rotation of duties – Order Verification, Phone Orders, and OM Mailbox management
  • Processing and appropriate inter-departmental notification / escalation of product complaints
  • Identify inaccurate and/or incomplete orders and follow up with the wholesaler/pharmacy to resolve
  • Required to maintain knowledge of company products
  • Responsible for a general understanding and proficiency in all database functionality
  • Assist with special projects as needed
  • Attend assigned training as scheduled and complete quizzes as required


Qualification for the Customer Care Specialist are:

  • Must have a bachelor’s degree (or degree in progress).
  • Must be able to work 9:30 AM - 6PM EST
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Power Point, Word). For Excel, the person will not have to create Pivot Tables.
  • Prior Oracle experience preferred
  • Ability to effectively communicate with both internal and external customers
  • Data entry experience in a telecommunications environment preferred


Compensation for the Recruiter:

  • $25,000-$30,000 on a contract rate
  • Full medical benefits

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New Search

Job Id:

33897

Job Category:

Administrative

Job Location:

Summit, NJ  07901

Security Clearance:

None

Business Unit:

Piper Companies

Division:

Piper Clinical Solutions