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Customer Support Engineer

Job Attributes

Job Id:

15946

Job Category:

Software Applications & ERP

Job Location:

Raleigh, NC  27703

Security Clearance:

No Clearance

Business Unit:

Piper Companies

JOB DESCRIPTION

Customer Support Engineer

Raleigh, NC

Piper Enterprise Solutions is seeking a Customer Support Engineer to join fortune 50 company in Raleigh, NC.  The ideal candidate will have a baseline knowledge of IOS-XR Operating system and routers (ASR9000, CRS, NCS6000), and 4+ years of support related experience. 

Responsibilities of the Customer Support Engineer include:

  • Provide second/third level technical support on a worldwide basis via phone, email, web and remote access for XR products such as CRS-1 & CRS-3, ASR9000.
  • Drive projects with the business unit and participate in several engineering and Technical Content Delivery activities.
  • Provide support on a wide variety of moderate to high complexity issues.
  • Work closely with customers to ensure satisfaction is complete.

Requirements of the Customer Support Engineer include:

  • 4+ years of IP/Networking, routing protocols experience.
  • 4+ years working with any two of the following – Routing Protocols, IPv4, IPv6, MPLS, L2VPN.
  • Troubleshooting experience using Finisar, Wireshark, or other protocol analyzer.
  • Programming experience with Python, Ruby, Linux, or Shell Scripting. 
  • Strong knowledge IOS-XR and ASR9000
  • Very strong communication skills.
  • CCNP in Collaboration, Data Center, Security, Voice, Wireless, Routing, or Switching. 

Compensation for the Customer Support Engineer:  

  • Salary Range: $48-$55/hour depending on professional experience.
  • 12 month contract w/possible extension or conversion.
  • Opportunity to work in a cutting-edge environment with a fortune 50 company.
  • No relocation assistance available.
  • No 3rd party candidates.

Please send qualified resumes to Greg Silvestri at gsilvestri@pipercompanies.com

Apply Now

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New Search

Job Id:

15946

Job Category:

Software Applications & ERP

Job Location:

Raleigh, NC  27703

Security Clearance:

No Clearance

Business Unit:

Piper Companies