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Customer Support Network Engineer

Job Attributes

Job Id:

21210

Job Category:

IT Infrastructure

Job Location:

Raleigh, NC  27607

Security Clearance:

No Clearance

Business Unit:

Piper Companies

JOB DESCRIPTION

Customer Support Network Engineer

Piper Companies is looking for a Customer Support Network Engineer to work with a leader in telecommunications service and support in Raleigh, North Carolina (NC). This Customer Support Network Engineer will have the opportunity to work with cutting edge technologies while serving Enterprise level customers.

 

Responsibilities of the Customer Support Network Engineer Include:

  • Fielding high-level calls for service from various enterprise customers across multiple industries
  • Provide technical support through in-depth troubleshooting and debugging of intricate product issues
  • Communicate effectively with representatives from enterprise level customers to ensure issues are solved completely and effectively in a timely manner

 

Qualifications of the Customer Support Network Engineer Include:

  • 5+ years of experience in a Network Engineer support role specifically working with routing and switching
  • Prior experience with iOS XR products
  • Strong understanding of BGP, MPLS, L2VPN, L3VPN, MVPN, and OSPF
  • Previous experience supporting Enterprise level customers
  • CCNP Certification

 

Compensations of the Customer Support Engineer

  • Salary Range: $110,000 - $120,000
  • Full Benefits: Medical, Dental, Vision, 401k

 

Please send resumes to Richard Huntington at rhuntington@pipercompanies.com.

 

Key Words:

Network, engineer, xr, products, BGP, MPLS, L2VPN, L3VPN, MVPN, OSPF, enterprise, customers, support, troubleshooting, routing, switching, NCS6000, CRS-1, CRS-3, CRS-X, ASR9000, GSR, C12000, phone, LAN, WAN, CCNP, CCIE, ASR9k, benefits, medical, vision, dental, 401k, Raleigh, North Carolina, NC

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New Search

Job Id:

21210

Job Category:

IT Infrastructure

Job Location:

Raleigh, NC  27607

Security Clearance:

No Clearance

Business Unit:

Piper Companies