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Director of Network & Telecommunications Support

Job Attributes

Job Id:

30185

Job Category:

Information Technology

Job Location:

Allentown, PA  18101

Security Clearance:

None

Business Unit:

Piper Companies

Division:

Piper Enterprise Solutions

JOB DESCRIPTION

Director of Network & Telecomm Support - Allentown, PA 18101


Job Summary: 


Assumes overall responsibility for all projects within group. Directs and coordinates the assessment, plan, implementation and evaluation of projects, including the acquisition of hardware and software. Assigns I/S staff and coordinates these with those of departmental personnel in a matrix relationship to various projects and directs their activities for the project. Evaluates performance of staff and prepares reviews. Confers with software/hardware vendors and other third parties regarding new products, opportunities, problems, enhancements and implementations.

Minimum Requirements: 

·        Bachelor’s degree or equivalent experience may be considered in lieu of degree.

  • Responsible for managing both Data and Voice Infrastructure teams.
  • Responsible for managing the Audio / Visual Team focused on Cisco Collaboration.
  • Responsible for IT infrastructure operations, support, and administration.
  • Ensures the timely, cost effective and coordinated execution of the all IS infrastructure.
  • Participates in IT strategy planning, bringing a current knowledge and future vision of infrastructure technology and systems and best practices.
  • Responsible for the overall effectiveness of data center technology systems and operations to ensure high levels of customer satisfaction and availability.
  • Assesses the impact of IT industry trends to current and future enterprise infrastructure needs and projects.
  • Develops and maintains a framework of policies and procedures (including incident, problem, change, configuration, and capacity management) to ensure that standardized methods and best practices are utilized.
  • Drive resolution of high-severity outages impacting IT infrastructure. Provide problem resolution for highly complex infrastructure issues for enterprise infrastructure groups.
  • Establishes metrics, key performance indicators and monitoring of the network and networking components.
  • Partners closely with other IT leaders and business leaders to optimize IT service design, delivery, and support.
  • Healthcare experience is preferred.
  • Knowledge of Cisco technology preferred. 


Compensation:


Up to $130K (based on level of experience)

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New Search

Job Id:

30185

Job Category:

Information Technology

Job Location:

Allentown, PA  18101

Security Clearance:

None

Business Unit:

Piper Companies

Division:

Piper Enterprise Solutions