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IT Support Specialist/Help Desk Professional

Job Attributes

Job Id:

30695

Job Category:

Information Technology

Job Location:

Rockville, MD  20850

Security Clearance:

None

Business Unit:

Piper Companies

Division:

Piper Enterprise Solutions

JOB DESCRIPTION

Piper Companies is currently looking for an IT Support Specialist/Help Desk Professional candidate that would work for a local client who is a national industry leader in its field. This opportunity is for an individual that is excited to help propel the company into the future. This candidate would will communicate and take ownership of cases submitted to HelpDesk and will assist in setting up and configuring corporate and advisor email accounts. This candidate MUST have done support for user email issues.


Responsibilities for the IT Support Specialist/HelpDesk Professional:

·      Responsible for assisting users with their questions about internally supported applications (i.e. corporate email, phones) and workstation hardware.

·      Log HelpDesk tickets in Case management system and follow up with customers to ensure that issues have been resolved

·      Monitor mission critical systems for outages or issues including Azure, VMWare, Shoretel, Mimecast, Intermedia, Salesforce.com, Verizon & CenturyLink 

·      Provide basic Active Directory administration (password reset)

·      Support the Cyber Incident Response Process and maintain incident logs

·      Performs off hour work as needed; participates in rotation of after-hours support procedures and services


Responsibilities for the IT Support Specialist/HelpDesk Professional:

·      3 Years of experience

·      Strong customer service, interpersonal, and communication skills.

·      Experienced in managing a hosted exchange environment

·      Advanced knowledge of PC, laptop, and peripheral configurations.

·      Must stay current with system information, changes and updates and possess the ability to learn new technologies quickly (MS Operating Systems, Office Products)

·      General understanding of TCP/IP, DNS, DHCP, VPN, and Remote Desktop Services

·      Basic understanding of firewalls, switches and other networking technologies

·      Experience with document collaboration tools like Confluence

·      CompTIA A+ Certification.


Compensation for the IT Support Specialist/HelpDesk Professional:

·      Negotiable Salary (Based on experience)

·      Contract to hire position with PTO and Holiday

·      Medical, Dental, and Vision benefits

 

Keywords:

HelpDesk, Support, Tier1, Tier2, Tier3, Azure, VMWare, Salesforce, Active Directory, Office365, MS Suite, CompTIA, Benefits, 401k, Dental, Medical, Vision, Vacation, PTO



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New Search

Job Id:

30695

Job Category:

Information Technology

Job Location:

Rockville, MD  20850

Security Clearance:

None

Business Unit:

Piper Companies

Division:

Piper Enterprise Solutions