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ITIL Incident Problem Manager

Job Attributes

Job Id:

20988

Job Category:

Software Applications & ERP

Job Location:

Durham, NC  27707

Security Clearance:

No Clearance

Business Unit:

Piper Companies

JOB DESCRIPTION

ITIL Incident Problem Manager

Durham, NC

Piper Enterprise Solutions is seeking a ITIL Incident Problem Manager to join a thriving team for a well-established Healthcare company in Durham, NC.  The ideal candidate will have 4+ years of prior Incident Management experience, as well as an ITIL Foundation Certification. 

Responsibilities of the ITIL Incident Problem Manager include:

  • Manage the technical communication bridge incidents and support existing staff on major incidents, and business critical issues. 
  • Ensure timely creation and updates to the ISBA problem database.
  • Ensure ITIL Service Operation services are managed, operated, and supported with the ITIL service model. 
  • Maintain and uphold incident management policies and procedures in accordance with ITIL processes.
  • Craft, coordinate and publish communication during escalated incidents. 
  • Generate weekly reports on all open incident tickets and show non-compliant tickets and action items for escalation to management. 
  • Minimize and prevent serious and repeat impacts to the business by ensuring outages are quickly resolved and validated.

Requirements of the ITIL Incident Problem Manager include:

  • 4+ years of prior Incident Management experience.
  • ITIL Foundation Certification.
  • Strong analytical skills.
  • Bachelor’s degree
  • Prior experience working with SLA’s
  • Very strong communication skills.

Compensation for the ITIL Incident Problem Manager:  

  • Salary Range: $55-$58/hour depending on professional experience
  • Comprehensive Benefits Package
  • Long term contract opportunity with the potential to convert to a permanent employee.
  • No relocation assistance, sponsorship, or C2C arrangements available.

Please send qualified resumes to Greg Silvestri at gsilvestri@pipercompanies.com

Apply Now

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New Search

Job Id:

20988

Job Category:

Software Applications & ERP

Job Location:

Durham, NC  27707

Security Clearance:

No Clearance

Business Unit:

Piper Companies