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Network Engineer / Ops Tech III

Job Attributes

Job Id:

19717

Job Category:

IT Infrastructure

Job Location:

Wake Forest, NC  27587

Security Clearance:

No Clearance

Business Unit:

Piper Companies

JOB DESCRIPTION

Piper Companies is actively seeking a Network Engineer / Ops Tech III for one of our clients in the Raleigh, NC area. This individual will act as a technical leader for the NOC (Network Operations Center) team and help resolve communication, network and customer related issues.

 

Responsibilities of the Network Engineer / Ops Tech III Include:

  • Troubleshooting of VoIP Networks/Equipment
  • Monitoring status of system outages and keeping management & customer informed of any changes, updating tickets in system as needed
  • Working with Avaya CM servers to perform move, add, change, delete
  • Work with customers using different processes for troubleshooting
  • Handle customer issues/escalations via phone, tickets, web or email
  • Monitor alarms for customers via SolarWinds

 

Qualifications of the Network Engineer / Ops Tech III Include:

  • Configuration, troubleshooting and maintenance of VoIP communication / equipment
  • System troubleshooting experience with Avaya CM servers, Media Gateways and Messaging platforms
  • Experience monitoring status of system outages and keeping other informed of any changes
  • Experience with Cisco and Avaya devices
  • Nice to Have: CCNA, CCENT, ACA, ACIS, ACS, ACSS certifications

 

Compensation for the Network Engineer / Ops Tech III Include:

  • Competitive Salary & Benefits Package

 

 

Please send resumes to Jared Iak at jiak@pipercompanies.com

 

 

Keywords: Network Engineer, Network, Ops Tech, Operations Technician, Voice Engineer, Network operations technician, VoIP specialist, Data Engineer, VoIP engineer, VoIP networks, VoIP equipment, Avaya, Avaya communication manager, media gateways, Avaya CM servers, CM messaging, Remedy, Solarwinds, network monitoring, Information technology, Telecommunication, Electronics, ACD Vectoring, Avaya, ACA, ACIS, ACS, ACSS, Cisco, router, switch, help desk, support.

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New Search

Job Id:

19717

Job Category:

IT Infrastructure

Job Location:

Wake Forest, NC  27587

Security Clearance:

No Clearance

Business Unit:

Piper Companies