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Operations Technician

Job Attributes

Job Id:

20446

Job Category:

Software Applications & ERP

Job Location:

Wake Forest, NC  27587

Security Clearance:

No Clearance

Business Unit:

Piper Companies

JOB DESCRIPTION

Operations Technician

Piper Companies is currently seeking an Operations Technician to join a leading American Telecommunications Company located in Wake Forest, North Carolina (NC).  The Operations Technician will perform troubleshooting, track service outages, perform ticket management, and assist internal and external customers.

Responsibilities for the Operations Technician include:

  • Monitor major service outages, respond to alarms for various customers, and troubleshoot VoIP networks
  • Develop, manage, and assist with client’s standard operation procedures
  • Perform ticket management and update customer according to SLAs during outages

Qualifications for the Operations Technician include:

  • 3+ years of experience in configuring and troubleshooting VoIP communication and network equipment maintenance
  • Prior experience with voice technologies including, but not limited to: VoIP equipment, UCCX, Voice Gateways, telepresence, CUCM and Hosted Collaboration
  • Active Cisco Certification (CCNA or CCNP) is required
  • Associates Degree in Information Technology, Telecommunication, Networking, Electronics or related field

Compensation for the Operations Technician includes:

  • Salary Range: $60,000-$73,000 based on experience
  • Full Benefits: Cigna Healthcare, MetLife Dental, VSP Vision, and Paid Time Off

Please send resumes to Jessica Napierata at jnapierata@pipercompanies.com

Keywords:

Operations Technician, CCNA, Network Technician, TSE, Technical Service Engineer, tickets, escalation, case management, network support, network, Technical support, Cisco, ADTRAN, Meraki, Juniper, ITIL, Information technology, telecommunications, voice over internet protocol, help desk, VoIP networks, VoIP equipment, UCCX, Voice Gateways, telepresence, CUCM, Hosted Collaboration, CUCDM, Wake Forest, NC, North Carolina, benefits, vacation, holiday

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New Search

Job Id:

20446

Job Category:

Software Applications & ERP

Job Location:

Wake Forest, NC  27587

Security Clearance:

No Clearance

Business Unit:

Piper Companies