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Operations Technician

Job Attributes

Job Id:

23206

Job Category:

IT Infrastructure

Job Location:

Wake Forest, Nc, NC  27588

Security Clearance:

No Clearance

Business Unit:

Piper Companies

JOB DESCRIPTION

Sr. Operations Technician

Piper Companies is currently looking for an Operation Engineer in the Raleigh, North Carolina (NC) area to work for an enterprise level company helping to maintain and enhance their network infrastructure while providing the highest level of service to the internal employees and customers.
 

Responsibilities of the Sr. Operations Technician include:

  • Act as a technical leader for the NOC team and as an SME for network and customer issues.
  • Track major service outages and create reports to advise other departments to ensure timely resolution.
  • Handle internal/external customer escalations via phone, tickets or email and escalate further any customer-related issues to the appropriate group or manager as necessary.
  • Responsible for monitoring phone queues and creating repair tickets or service orders as needed.


Qualifications for the Sr. Operations Technician include:

  • Associate’s degree in Information Technology, Communications Networking and/or Electronics or related field or the equivalent in training and experience.
  • 6+ years of experience in network equipment maintenance or support or the equivalent in training, experience, and education.
  • 3+ years of experience required in specific network equipment maintenance.
  • Extensive experience with Cisco, ADTRAN, Meraki, or Juniper devices.
  • CCNA Certification

 

Compensation for the Sr. Operations Technician includes:

  • $65,000 - $75,000 depending on experience
  • Competitive Benefits Package including medical, dental, vision, 401K

 

Qualified candidates send their resume to James Kirby at jkirby@pipercompanies.com

 

Keywords:

NOC, CCNA, Network Technician, TSE, Technical Service Engineer, tickets, escalation, case management, network support, network, Technical support, Cisco, ADTRAN, Meraki, Juniper, ITIL, networking, routing, switching, medical, dental, vision, 401K, benefits

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New Search

Job Id:

23206

Job Category:

IT Infrastructure

Job Location:

Wake Forest, Nc, NC  27588

Security Clearance:

No Clearance

Business Unit:

Piper Companies