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Partner Services Coordinator

Job Attributes

Job Id:

31401

Job Category:

Clinical & Life Sciences

Job Location:

Rockville, MD  

Security Clearance:

None

Business Unit:

Piper Companies

Division:

Piper Clinical Solutions

JOB DESCRIPTION


Piper Clinical Solutions is currently seeking a Partner Services Coordinator in Rockville, MD to work with a leading Behavioral Health Enterprise Software Company. This client-facing role will provide technical support within the evolving needs of the electronic health record functionality in the behavior health field.


Responsibilities of the Partner Services Coordinator:

  • Provide high quality technical support for both internal employees and Partner Agencies through implemented electronic health record functionality
  • Collaborate with Partner Agencies to identify workflow discrepancies, billing inconsistencies and develop a work plan for improvement and correction 
  • Provide technical support to Partner and users through troubleshooting problems, research, providing guidance and optimizing software performance
  • Support Partners through ongoing training, consultation, and functionality in the software on an as needed basis
  • Proactively manage partner issue through timely, accurate and consistent Partner service response


Requirements for the Partner Services Coordinator: 

  • 1+ years of experience in client services, technical services or partner relations
  • 2+ years of experience in electronic health records (EHR), electronic medical record, customer service, multitasking and delivering quality work.
  • Strong interest in behavioral health, healthcare and/or technology
  • Strong problem solving and critical thinking skills

 

Compensation for the Partner Services Coordinator:

  • Salary from $60,000 - $100,000 commensurate with experience
  • Benefits: Medical, Dental, Vision, 401(k), PTO, Paid Holidays




Keywords:

Partner configuration, Data Dictionary interface, Clinical interface billing configuration, troubleshooting, Form Builder, Mobile module, Electronic Prescription, eMar, eLabs, Custom Query Builder, Business Intelligence Reports, Portal functionality, Client functionality, Provider functionality, Task Ticket, task ticket portals, ticket portals, configurations, certifications, reporting matrixes, Inpatient Module, Managed Care Module, EHR, electronic health records, policies, procedures, call center based, HIPPA regulations, medical coding and billing regulations, benefits, dental, vision, 401k, 401(k), benefits, ICD-10, CPT, DRG, APT, HCPCS, CMS, centers for Medicare and Medicaid, HHS, hospital, clinical operations, SQL, database knowledge, technical service, client service, customer service, customer inquiries 

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New Search

Job Id:

31401

Job Category:

Clinical & Life Sciences

Job Location:

Rockville, MD  

Security Clearance:

None

Business Unit:

Piper Companies

Division:

Piper Clinical Solutions