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Principal Technical Support Engineer

Job Attributes

Job Id:

25266

Job Category:

Software Applications & ERP

Job Location:

Durham, NC  27701

Security Clearance:

No Clearance

Business Unit:

Piper Companies

JOB DESCRIPTION

Principal Technical Support Engineer

Piper Companies is seeking a Principal Technical Support Engineer for a global leading networking services organization in the Raleigh-Durham, North Carolina region. The Principal Technical Support Engineer will possess expert troubleshooting abilities. The Principal Technical Support Engineer will have excellent customer service skills. 

Responsibilities for the Principal Technical Support Engineer include:

  • Produce solutions for intricate software problems
  • Provide support for technical issues involving NCS6000, CRS-1, ASR9000, and NCS5500
  • Experience with routing and switching
  • Offer services and solutions to customers nationally

Requirements for Principal Technical Support Engineer include:

  • Strong understanding of telecommunication software and network atmospheres
  • Expert knowledge of routing procedures including: BGP, MPLS, MPLE-TE, L2VPN, L3VPN, MVPN, ISIS, and OSPF
  • Preferred experience using technologies such as CCIE and IOS-XR
  • Ability to handle critical issues and work independently
  • Strong verbal and written communications
  • Bachelor’s Degree and/or relevant work experience

Compensation of the Principal Technical Support Engineer:  $60,000-$90,000 plus a comprehensive benefits package

 

Please send resumes to BSmith@zpgroup.com  

 

  • No relocation assistance, sponsorship, or C2C arrangements available

 

Keywords:  Principal Technical Support Engineer, Customer Support Engineer, troubleshooting, NCS6000, CRS-1, ASR9000, BGP, MPLS, MPLE-TE, L2VPN, L3VPN, MVPN, OSPF, CCIE, IOS-XR, Raleigh-Durham, North Carolina

 

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New Search

Job Id:

25266

Job Category:

Software Applications & ERP

Job Location:

Durham, NC  27701

Security Clearance:

No Clearance

Business Unit:

Piper Companies