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Production Support Analyst

Job Attributes

Job Id:

34302

Job Category:

IT Infrastructure

Job Location:

Owings Mills, MD  

Security Clearance:

None

Business Unit:

Piper Companies

Division:

Piper Enterprise Solutions

JOB DESCRIPTION

Job Title:            Production Developer- IV

Location:            Owings Mills, MD

Duration:           6+ Months


Summary:

The Production Support Consultant works in Enterprise Support Services and shares in the responsibility for the day-to-day support of external and internal websites and applications including vendor integrated solutions and data feeds. This is a 24/7 environment with 5 people rotating for oncall support on a weekly basis.

The applications are split across WebSphere and AWS with support tickets flowing through ServiceNow so new relic, and Splunk are valuable skill sets with ServiceNow experience a positive. Someone who has RPS or Retail, on call, and core applications experience is the ideal candidate.


Job Responsibilities:

·       The primary function of this role is to triage, review, and respond to incident tickets for supported applications.

·       System responsibilities may include: Mobile Websites & Apps, Customer Facing Websites, Applications Used in Servicing External Customers, Monitoring and restoration of service related to supported applications and supporting system infrastructure.

·       Support and monitoring responsibilities are inclusive of both WebSphere and AWS environments.

·       This position is responsible for the timely resolution of system issues which impacts client accessibility, and the effectiveness of business units in performing their essential functions.

·       This includes monitoring and restoration of service related to supported applications and supporting system infrastructure.


Requirements:

·       Core skills: Java (review code) Splunk log review, AWS is important as they have more applications being supported in the AWS space, we use New Relic monitoring, they need to be able to identify the problem and correct the situation.

·       Strong troubleshooting/problem solving skills

·       Experience with relational databases, especially Oracle and DB2

·       Experience with Business Objects and supporting applications

·       Experience with monitoring tools such as New Relic, CloudWatch and Splunk preferred.

·       Strong Java skills.

·       Proficient in several of the following: HTML, DHTML, Struts, Servlets, JSP, JSF, EJB2.0, JNDI, JMS, JDBC, JavaMail, JavaScript, Applets, RMI, Java Multi Threading, Web Services, Spring

·       Experience with IBM Websphere Application Server (WAS) v6 and v7

·       Experience with WebSphere Studio Application Developer/Rational Application Developer tools

·       Experience with Unix Operating Systems such as Solaris, AIX

·       Experience with scripting languages such as Perl and C/K-Shell

·       Ability to provide 24x7/365 support through on-call rotation

·       Provides 24 hour pager support and performs off-hours support as needed by remotely accessing our systems and effectively troubleshooting by examining logs and testing

·       AWS Certification preferred


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New Search

Job Id:

34302

Job Category:

IT Infrastructure

Job Location:

Owings Mills, MD  

Security Clearance:

None

Business Unit:

Piper Companies

Division:

Piper Enterprise Solutions